iSphere Centre have the most up-to-date technology available to you. This not only reduces overheads, but it also raises the standard of customer care that can be provided on your behalf to your customers.

iSphere Centre focus on providing:

•  -Stable technology platforms

• -Proven brand name devices

• -Increased uptime

• -High call quality

• -Redundancy of equipment & connectivity

• -Service level agreements with contractors

• -Network segregation (data & VOIP)

• -Closed loop maintenance (identify, fix & review)

• -Administration and reporting tools

• -Workforce management systems

• -Automatic call distribution (ACD)

• -Call recording

• -Integrated voice response system (IVR)

• -Predictive dialer system

• -Scalability